London Ambulance Service Failures
The CAD system implemented In 1 992 was over ambitious and was developed and Implemented against an Impossible timetable. Software testing Is not something new, but still, even today, companies prefer to develop systems without a methodology based on quality, see the inconsistency, when buying a car, it went through several tests, when a toy is manufactured this also involves testing to know that the paint is not harmful to children, the eyes will not leave the child’s mouth and so on, and they all want quality products, then why is not applied to Software?
Quality is something In Industries covered long ago, several methodologies have emerged, all with the goal of Improving quality while reducing costs, since the cost of the defect can be disastrous, not only or finance but also for the name of firm According Bassos et. Al. There are three dimensions of quality that need to be considered: Reliability: The system is resilient to failures during execution, ii, no loops, no stops running due to lack of resources, etc. Functionality: the system behaves as expected and set to your requirements.
Performance: the system has a time adequate and acceptable response, even when subjected to a processing volume close to real situations or peak? And to answer the three dimensions, the developer and analyst, has a new job, with a focus on evolving quality, besides the size, the analysis team and development can make use of the well-known PACE cycle: Plan, Execute, Check, Act . If all this had happened during the development of the LASS project, most software related problems could have been avoided. MISCOMMUNICATION One of the problems presented In the LASS project was the lack of communication between the parties Involved.
Poor communications between staff and staff associations and senior LASS managers have created an atmosphere of mistrust; the Inquiry Team would warn of the danger of setting unrealistic timetables without insulation with, and the commitment of, those involved. There is a need to develop quickly an effective partnership between executive management and trade unions. Communication is not a simple exchange of messages. Requires building a relationship. It Is necessary that the sender wants to communicate. To transmit a message, written, spoken, or other.
The receiver has to either receive the message. Should be a conscious return. There is a need for understanding the message (and the ideas contained in the message), and with this understanding, something must be produced at the receiver. The importance of communication in projects has been slighted because “almost everything that goes wrong in projects can be traced to some kind of breakdown In communications” (DIMENSION, 1999, p. 226). According to the organizational environment in which the project is inserted, but also on the type or nature of each project that is being developed. According Keeling (2002), “stakeholders are the people who are involved in the project and those who may be affected by it. “, To identify project stakeholders is necessary to consider their interests and their involvement in the project. MISUSE The software used in the project did not accept wrong information, this would entail number of problems that could interfere with emergency service, but employees who were the people who would put the project into practice has not received proper training and misuse the program also contributed with the project failure.
Staff, both within Central Ambulance Control (CA) and ambulance crews, had no confidence in the system and were not all fully trained. The physical changes to the layout of the control room on 26 October 1992 meant that CA staff were working in unfamiliar positions, without paper backup, and were less able to work with colleagues with homo they had Jointly solved problems before.
The project team did not show, or discuss with, the LASS Board independent references on the lead CAD contractor, that raised doubts on their ability to handle such a major project; LASS management had received over the years little or no effective management training. What is the process of training and development? The process is a form of intentional action aiming at providing means to enable learning. Where learning can be defined as the process by which we gain experience that lead us to increase capacity, which lead us o change provisions of actions towards the environment that lead to behavior change. BOG, 1994, p. 142) Investing in training and development is one of the ways that institutions are working for their teams in order to empower them and thus ensure their success in the field of activity. Empower the group favors the quality of services provided, as well as standardize and improve decision making. Training is the educational process of short-term applied in a systematic and organized way by which people learn knowledge, skills and attitudes in relation to defined objectives.
The training involves the transmission of specific knowledge relating to the work, attitudes towards aspects of the organization of the task and the environment, and skill development (COVENANT, 2006, p. 402) The main objective of the training is to prepare people for immediate execution of the various tasks of the position where the focus would be to provide opportunities for continuous personal development, changing people’s attitudes is to create a more suitable climate between them or to increase their motivation and make them more receptive to new management techniques.