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Gaps in Service Quality Process for Bill Foster
Make use of trolleys, for carrying luggage to room, which can be easily moved with the luggage and have arrangement to keep child on that. Encourage customer to make use of trolley instead of relying on staff (we can think of fancy looking trolley with toys hanging for children to play) o. Hire more people with shifts in their duty to help customer to carry luggage to their rooms, assist them to mount luggage on trolley and mount. P. Launch special facility for business customers like presentation room, meeting room with proper acoustic. . Provide roper platform to customer to express their thoughts about experience in Hotel. R. After refining this process in 6 months period launch the advertising campaign portraying simpler check in process, check In from anywhere online, choosing rooms online, more attentive staff, self- service trolley to carry luggage with assistants helping to mount and mount luggage. Gaps in Service Quality Process for Bill Foster By lacerations b. Time taken by agents to check in c. Less number of agents to process the check in formality of hotel. D.
Front desk clerk is not dedicated to her duty as she was in process of paving the office even though long queue awaited in front of her desk. Of a very big hotel, none of attendants was available to carry luggage to room which is nightmare when room assigned is 2 building away. H. Make check in process simpler to execute, take help of technology. Check in time of 2-3 min for a single customer is sufficient. We can think of scanning of document like passport instead of doing manual entry. I. We can develop/ J. Software use can avoid the double booking of the portraying simpler check in process, check in from anywhere online, choosing rooms